FAQs

Over millions of years, plants and organic matter were trapped by layers of rocks in mineral-rich mountainous areas of Himalaya and Karakoram. The pressure from the weight of the mountains and the extreme temperature changes cause the plants and natural organic matter to be transformed into a rich mineral mass that flows out of the rocks.

Please see our inserts which you can download here.

Peak Altitude Pure Shilajit Resin*(hyperlink to pdf download)
Peak Altitude Pure Shilajit Drops* (hyperlink to pdf download)

Shilajit has been used for centuries in Ayurvedic medicine and our Peak Altitude Shilajit range is naturally purified with filtered spring water and Moringa Seeds and has been tested in the UK and at Source for purity and safety.

Our Peak Altitude Shilajit is tested for heavy metals and bacterial contamination to the highest possible UK standard and these lab reports are available to view here (link to certs page).

The standard supplement disclaimer on our range of products apply: If you are pregnant or breastfeeding or under a doctors care for any health condition, you should consult your physician before taking this or any other supplement.

Our Peak Altitude Shilajit range is very safe. However, because Shilajit can naturally lower blood sugar, diabetics need to monitor their usage to prevent hypoglycaemia.

Shilajit should not be mixed with tap or chlorinated water. The powerful fulvic and humic acids present in Shilajit, when combined with chlorine, create dangerous by products. Beware of other commercially available Shilajit extracts and powders/capsules posing as the real deal – As these may have been processed with chlorinated or polluted water.

Many people report feeling improved energy and stamina upon taking it and some between 1-30 days.

Fulvic acid has been identified as one of the most powerful, active nutrients in Shilajit and many other brands selling their Shilajit advertise specific and standardized percentages of fulvic acid content in their product.

After conferring with several prominent laboratories in the UK and overseas, we have discovered that there is no laboratory that can correctly measure fulvic acid percentages with any accuracy or consistency.

In both scientific literature and among the top scientists in their fields, there is no agreement on what the real size and molecular weight of the fulvic acid molecule is. There is no set universal standard of the measurement of these percentages – Hence every brand claiming that their Shilajit is of the highest percentage is simply misleading you.

In addition to this, there are so many minerals, vitamins, organic matters, amino acids and complex acid chains present in the fulvic acid domain that would need to be removed leaving just the active fulvic acid molecules for testing.

As it stands, by altering the type of testing, extortionately different fulvic percentages can be measured from the same sample. For example, if five different tests are done from the same sample batch there will be five different results that will have extremely dramatically different percentages. One test may show 20% and another 63% and still another 42%.

It is also important to take into consideration that Shilajit is a naturally occurring substance and therefore will never have a set percentage of fulvic acid. So how do most companies claim a set percentage that never changes from batch to batch?

It is not uncommon for some wholesalers to add fulvic acid (Yes, the same fulvic acid found in everyday fertilizers) to claim a standard percentage of fulvic acid. Always do your due diligence with these types of claims.

Our Gold Grade Shilajit is sourced for purity, efficacy and is the prepared using 100% natural methods. We are direct to source unlike many other brands. We will never manipulate lab tests or reports to seek a standard percentage of fulvic acid which simply cannot be measured.

We use DPD , Hermes and Royal Mail to secure our deliveries in the UK/EU and overseas.

Do not worry if you have missed a delivery attempt. The courier will attempt to redeliver the order within the following 24 hours and if this is within a seven period from dispatch, the shots will still be fine for consumption. If you miss three deliveries the order will likely be returned to us and you will need to contact us here to resolve this issue.

We are sorry to hear this. If you have a complaint about the products you have received, we want to know. Please contact our customer services team here We take all complaints seriously and appreciate your feedback, we will always do our utmost to resolve an issue.

Once an order has been placed, you will have up until the time of dispatch to adjust your order, usually within 24 hours. You will receive a dispatch notification email at this point.

Please contact our customer service team here. If your order can be adjusted, we will make the amendment for you.

Your order does not require a signature at the time of delivery. It is at the courier’s discretion to your package in a safe place, should you not be present at the time of delivery.

On some occasions shipments may be incorrectly scanned as delivered (or scanned ahead of time). Please look for a delivery notice that may have been left by your postal carrier. We suggest checking the vicinity of the property in case it has been left concealed by your courier. Due to current regulations couriers cannot obtain signatures.

If you cannot locate your delivery, please contact us here.

Please refer to our Refunds and Policy Page.

Occasionally, larger orders may become separated during dispatch and arrive separately. Please contact us here if you have not received a complete order in the time frame allotted to you.

In the unlikely event do not receive the correct number of products. Please contact us via mail we would be happy to resolve this for you.

As our products are fresh, we do not accept returns on orders. If there is an issue with your order upon arrival, please contact us using our contact page

We will try our best to review and process your request within 48 hours. If your request is approved, the refund should appear in your bank account within 3-5 working days, once cleared with your bank.

We accept all major credit cards and debit cards. You can also pay using:

• PayPal
• GooglePay
• ApplePay
• Stripe
• Bitcoin

TBD

You will receive a confirmation upon dispatch and courier notifications throughout the process of delivery. If you have an issue with your tracking, please contact us here

Or, if you have your tracking number you can track your parcel using the relevant courier link below:

• Hermes 
• DPD
• DHL

If you have placed an order and have not received a confirmation email, please check your junk folder or contact us here for assistance.